Shipping policy

ORDER PROCESSING

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been processed, you’ll receive a confirmation email with tracking details when available.


DELIVERY LOCATIONS

We currently ship within New Zealand only.

At this time, we do not offer international shipping.


DELIVERY TIMEFRAMES

Estimated delivery times within New Zealand:

  • Urban addresses: 2–5 business days

  • Rural addresses: 3–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.


SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before payment is completed.

If your order contains multiple items, they may ship together or separately depending on availability.


COURIERS

Orders are shipped using reputable New Zealand courier services to ensure reliable and timely delivery.


TRACKING

Where available, tracking details will be emailed to you once your order has been dispatched.


DELIVERY ISSUES

If your order has not arrived within the estimated timeframe, please contact us and we’ll be happy to assist.


CONTACT

If you have any questions about shipping, feel free to contact us via our Contact Us page.