Refund policy

RETURN & REFUND POLICY

Under the Consumer Guarantees Act 1993 (NZ), you are entitled to a remedy if a product is faulty, not as described, or not fit for purpose.

Nothing in this policy limits your rights under New Zealand law.

We do not offer refunds for change-of-mind purchases (e.g. incorrect size, colour, or personal preference).

If your item is:

Please contact us within 14 days of delivery with photos and a description of the issue.

We may offer:

If a return is required, we will provide instructions. Do not return items without contacting us first.

Return shipping costs may apply unless the item is faulty.

Approved refunds are processed to the original payment method.

For return or refund enquiries:
📧 info@altiro.co.nz